1
2	1. Client/Stakeholder Identification Process Who are key clients, recipients of services, and stakeholders in the overall strategic planning process? Even more challenging: Who remains underserved? Unserved? How can your strategic planning process reach these populations?
3	2. Needs Assessments Can be identified through reports from: VOCA sub-grantees. VAWA sub-grantees. Others? Needs assessments can be developed for: Communities. Agencies/organizations. Programs and individuals. See “Denver Victim Services 2000” (T2-23) and ASCA Ten Core Elements (T2-25)
4	Needs Assessments Identify: Clients you seek to serve. Victims’ needs: met and unmet. Resources available to meet needs. Underserved and unserved victim populations. Your capacities and shortcomings. Resources needed to address shortcomings.
5	Denver Victim Services 2000 3-Pronged approach Client satisfaction with services Unmet needs/gaps perceived by VSPs Unmet needs/gaps perceived by clients + unserved + underserved clients
6	Tools Agency survey Client satisfaction survey Victim focus groups Via “gatekeepers”
7	3. Surveys Allow clients to tell you: Perceptions of treatment. Whether or not they received services. Whether or not their rights were enforced. Recommendations for improvement. Open-ended comments. Don’t reinvent the wheel!: Existing surveys available for replication. See Tennessee OCJP (T2-29)
8	4. Focus Groups (T2-30) Highly structured, facilitated discussions of key issues/concerns. Qualitative research process to elicit opinions, attitudes, beliefs and perceptions to gain insights about a specific topic. Review of Day One guidelines for focus groups.
9	5. User Groups Consist of actual clients who receive services from your representative agencies. Assess: Client satisfaction. Recommendations for improvement. Input that can result in revision of policies, protocols and procedures.
10	6. One-on-One Interviews In-person, telephone or e-mail. Keep it simple! Can identify victims’ perceptions/opinions. “One-way” flow of information: Confidential, if possible. Humanize victims’ personal experiences. Many protocols to replicate (Rape in America and National Adolescent Study)
11	7. Client Advisory Councils Provide ongoing and structured advice to the strategic planning process: Victims/survivors. Service providers. CJS/JJS professionals. Other allied professionals. “Two-way” street: Seek and receive input. Seek and obtain validation of findings/results.
12	8. Public Hearings and Meetings Present and solicit information. Early on: Seek input. When your plan is developed: Validate input. Seek recommendations for improving the plan.
13	9. Affinity Diagram (T2-35) Used to identify, gather, and organize ideas and opinions. “Brainstorming” in a visual manner: Includes individual input and validation. Helps refine general processes into more specific, useful and organized data.
14	10. Consolidating Data With the Crosswalk (T2-36) When the strategic planning process has several data sources, the Crosswalk: Organizes information from all data sources about a single topic. Separated into dimensions, or categories, of collected data. Developed in a table format. Provides consistency in data collection and management.
15	Oregon Crosswalk Support and services. Organization referral services. Descriptive information about victims of crime. Crimes and their impact on victims. Services needs, gaps and barriers. Crime victims’ rights and compensation. Service system: recommendations for improvement. Descriptive information about the organization.